> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gorynse.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Mobile Wash overview
> How on-site washing works for your fleet — what you request, what your vendor schedules, and where it shows up in the portal.
Mobile Wash brings the wash to your fleet. Instead of sending vehicles through a tunnel, a vendor sends a crew to your facility, washes the vehicles you've listed, and the work order appears in [app.gorynse.com](https://app.gorynse.com) once it's processed.
**Quick overview (\~30 seconds)**
## Your journey, from request to invoice
The five touchpoints you see and act on. Everything in between is handled by Rynse and the vendor.
Open **Mobile Wash → Work Orders** and create a request: facility, vehicles, services, date window, notes.
Nothing on your end — Rynse coordinates with the vendor and notifies you once a date is locked in.
Optional — check the Schedule view to confirm timing or share with a colleague.
The vendor's crew comes to your facility and washes the listed vehicles.
Pull the invoice from the completed work order to reconcile your costs.
## Two ways a mobile wash happens
Most customers use a mix of both.
You submit a request — facility, vehicles, services, date window — and Rynse matches it to a vendor.
With a standing arrangement, the vendor comes on a set cadence (for example, every other Saturday). No request needed each time — the visit is already scheduled.
Both paths land in the same place: a completed work order listing the vehicles washed, the services they received, and the line items you'll be billed for.
**When it appears:** completed mobile wash work orders usually show up within a few days of the wash — exact timing varies by vendor.
**When you're billed:** it depends on what you've set up with Rynse. A mobile wash is either billed right after it's completed or rolled into your monthly invoice, based on your preference.
## Where Mobile Wash lives in the portal
The Mobile Wash menu has two tabs:
Calendar of upcoming visits, active work orders, and completed washes. The fastest way to see when your next wash is and which facilities are covered.
The list of work orders for your organization, and where you create a new request.
There's also a **History** view at `/mobilewash/history` showing only completed and cancelled work orders. It's not in the tab navigation — use it for a clean archive when reconciling.
## Work order labels you'll see
Every work order has a **status** (the overall phase) and a **state** (the vendor's current step).
**Status**
| Label | What it means |
| --------- | ------------------------------------------------------------- |
| Requested | You submitted the order. Waiting for Rynse to match a vendor. |
| Active | The vendor has the work and it's in motion. |
| Completed | All vehicles were serviced. |
| Cancelled | The order was cancelled before completion. |
**State**
| Label | What it means |
| ----------- | ----------------------------------------- |
| Pending | Vendor hasn't confirmed yet. |
| Confirmed | Vendor will do the work. |
| In Progress | Crew is on-site or actively working. |
| Done | Work finished; awaiting Rynse processing. |
| Rejected | Vendor declined the work. |
A single work order can include many vehicles at one facility. The crew treats them as one visit, and your invoice line items roll up under the same work order number.
## What's next
Step-by-step walkthrough of the request flow.
Using the Schedule, Work Orders, and History views to keep tabs on what's coming and what shipped.