> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gorynse.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Requesting a wash

> Submit a Mobile Wash work order: pick a facility, choose how to request, select services, and set a date window.

Request an on-site wash from **Mobile Wash → Work Orders** in [app.gorynse.com](https://app.gorynse.com). Rynse matches your request to the right vendor based on your facility — you don't pick one.

## Submit a request

Click **Request work order**, then work through three steps.

<Steps>
  <Step title="Step 1 — Location & vehicles">
    1. Pick a **facility** from the dropdown. The facility's address shows underneath so you can confirm it.
    2. The vehicle list under the facility loads automatically. Use the **search box** to filter by make, model, year, plate, or asset ID.
    3. Click vehicles in the list to select them, or use **Select all** to add every vehicle at the facility. The header shows a running count (for example, *"6 of 12 vehicles selected"*).

    <Warning>
      Only vehicles assigned to the chosen facility appear here. If the list looks short or empty, the vehicles are probably assigned to a different facility — email `support@gorynse.com` to fix the facility assignment, then come back.
    </Warning>
  </Step>

  <Step title="Location & vehicles">
    Pick the facility the crew should come to, then choose how to request:

    * **Pick specific vehicles** — choose the exact vehicles from your fleet.
    * **Estimate vehicle count** — give a number; the vehicles get assigned later.

    Need the crew at a different spot (a staging area or second gate)? Click **Edit** on the address and pick a new one. If the facility has no address saved, add one here before continuing.
  </Step>

  <Step title="Step 2 — Services">
    For each selected vehicle, choose **Exterior**, **Interior**, **Trailer**, or any combination. Every vehicle needs at least one service before you can continue.

    The fastest way to set services is the **Services to apply** panel at the top:

    1. Check the services you want (Exterior, Interior, Trailer).
    2. Use the checkboxes on the table rows to pick which vehicles you're applying them to.
    3. Click **Apply to selected (N)** to set those services on just the rows you checked, or **Apply to all (N)** to set them on every vehicle in the order.

    <Tip>
      **Exterior** is the standard wash — body, wheels, windows. **Interior** is vacuum and wipe-down. **Trailer** is a trailer washout. Mix and match per vehicle — a tractor might get exterior + interior while the trailer behind it gets a trailer washout.
    </Tip>
  </Step>

  <Step title="Services">
    Choose what's needed: **Exterior**, **Interior**, **Detail**, **Trailer**, **Biohazard**, or **Custom**. Pick at least one. With specific vehicles, you can apply the same services to several at once.

    Biohazard and Custom need a note on the next step describing what you need.
  </Step>

  <Step title="Step 3 — Schedule & notes">
    1. **Preferred date range.** Pick a start date and an end date for the window the vendor can schedule within. Wider windows are easier to fit; tight windows constrain the vendor.
    2. **Purchase order.** Enter a PO number for the request, or tick **Not Required** if you don't use one. You can't submit until you've done one or the other.
    3. **Additional notes.** Anything the crew needs — gate codes, where to stage vehicles, contact on-site, vehicles that need extra attention.
    4. Review the **Summary** at the bottom — every vehicle with its services listed, and a total vehicle count.
    5. Click **Submit request.**
  </Step>

  <Step title="Schedule & notes">
    Set the earliest and latest dates the vendor can come — at least two days out. Add a purchase order (or tick **Not Required**) and any notes (gate codes, on-site contact, special instructions), then **Submit request**.
  </Step>
</Steps>

Your request appears at the top of **Work Orders** as **Requested**. You can delete it there while it's still in that status.

## Common questions

<AccordionGroup>
  <Accordion title="Can one work order cover multiple facilities?">
    No — one facility per work order. Submit a separate request for each location.
  </Accordion>

  <Accordion title="Can I request a wash for tomorrow?">
    No. The earliest date is two days out, so the vendor has time to schedule a crew.
  </Accordion>

  <Accordion title="How do I pick the vendor?">
    You don't — Rynse routes your request to the right vendor automatically. For a new vendor relationship, contact your account team.
  </Accordion>

  <Accordion title="Can I reuse a one-off address?">
    Yes. If you've entered one before, a **Saved** option appears on the address so you can pick it again.
  </Accordion>

  <Accordion title="Do I have to enter a purchase order?">
    Enter a PO number if your team tracks washes against one — otherwise tick **Not Required** and submit without it. You'll need one or the other to move past the schedule step.
  </Accordion>

  <Accordion title="When will I see pricing?">
    Not on the request form. Completed work orders appear on your monthly invoice, itemized per vehicle and service.
  </Accordion>

  <Accordion title="Can I set up a recurring wash?">
    Not from the request form. Recurring visits are arranged with your account team and show up on the **Schedule** view.
  </Accordion>
</AccordionGroup>

## What's next

<CardGroup cols={2}>
  <Card title="Track your work orders" icon="list-check" href="/mobile-wash/tracking-work-orders">
    Follow a request through to completion.
  </Card>

  <Card title="Fleet Wash Health" icon="heart-pulse" href="/rynse-web/fleet-wash-health">
    See which vehicles need attention most.
  </Card>
</CardGroup>