> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gorynse.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting started

> Sign in, find your way around Rynse Web, and understand the navigation before you do anything else.

Rynse Web is the management console for your fleet. This page walks you through your first session: signing in, picking the right organization, and orienting to the left-hand navigation.

## Sign in

<Steps>
  <Step title="Open the dashboard">
    Go to [app.gorynse.com](https://app.gorynse.com). The sign-in page is shared across all customers and partners.
  </Step>

  <Step title="Enter your credentials">
    Sign in with the email your fleet admin invited. First time? Check your inbox for an invitation email and follow the password-set link before signing in here.
  </Step>

  <Step title="Pick your organization">
    If you belong to more than one organization, an **organization selector** appears at the top of the left sidebar. Use it to switch between them — every screen in Rynse Web is scoped to the currently selected org.
  </Step>
</Steps>

<Tip>
  Forgot your password? Use the **Reset password** link on the sign-in page. The reset email comes from `no-reply@gorynse.com` — check spam if it doesn't appear within a minute.
</Tip>

<Note>
  Once your account is created, **you must log in within 365 days** before your profile is frozen. If you have trouble resetting your password, please email `support@gorynse.com `to request a manual password reset.
</Note>

## What's in the portal

The portal has two sides — pages you **check** and pages where you **make changes**.

<CardGroup cols={2}>
  <Card title="Pages you check (reporting)" icon="chart-mixed">
    Dashboard, Fleet Wash Health, Visits, Incidents, Invoices. This is what your morning looks like — health, spend, and program adoption at a glance.
  </Card>

  <Card title="Pages where you change things (management)" icon="sliders">
    Facilities, Vehicles, Users, Car Wash Locations, Purchase Orders, Mobile Wash. Most management actions you can do yourself; vehicle, card, and spend-policy changes go through your account team.
  </Card>
</CardGroup>

Here's the actual sidebar layout you'll see in the portal:

<AccordionGroup>
  <Accordion title="Reports (group)" icon="chart-mixed">
    * **Dashboard** — at-a-glance metrics, transactions broken out by category (Car Wash, Fuel / Gas, EV, Preventative Maintenance), and recent activity.
    * **Fleet Wash Health** — surface vehicles due for a wash and your most frequent washers.
  </Accordion>

  <Accordion title="Organization (group)" icon="building">
    * **Facilities** — your departments, depots, or sub-locations.
    * **Vehicles** — your fleet roster, card assignments, and active memberships.
    * **Users** — the people on your team with portal access.
    * **Car Wash Locations** — the embedded map of the vendors enrolled in your program.
    * **Purchase Orders** — track spend against a budget or PO; works as a standalone monthly cap too.
  </Accordion>

  <Accordion title="Mobile Wash (group)" icon="spray-can-sparkles">
    * **Work Orders** — the entry point for on-site washing. The page itself has two tabs: **Schedule** (calendar of upcoming visits and completed work orders) and **Work Orders** (list view for requesting and tracking).
  </Accordion>

  <Accordion title="Visits, Incidents, Invoices, Settings (top-level items)" icon="receipt">
    These four items sit directly in the sidebar, not under a group:

    * **Visits** — every wash, fuel stop, and visit across your fleet.
    * **Incidents** — declined card swipes with reasons and recommended next steps (only meaningful for card customers).
    * **Invoices** — monthly invoices, balances, and budget tracking.
    * **Settings** — org preferences and per-user notification settings (including Incident alerts).
  </Accordion>
</AccordionGroup>

<Note>
  Everyone you invite into your org has the same level of access — there are no per-page permission tiers. Keep your user list tight (see [Users](/rynse-web/users)).

  **Spend Controls** isn't in the sidebar — it's configured by your account team. The [Spend Controls](/rynse-web/spend-controls) page documents the menu of rules you can request.
</Note>

## Card customers vs. license-plate customers

How you'll use the portal depends on how your vehicles get recognized at the wash.

|                     | Card customers                    | License-plate / membership customers                                                |
| ------------------- | --------------------------------- | ----------------------------------------------------------------------------------- |
| Vehicles pay with   | A physical Rynse card per vehicle | License plate recognition (LPR) at vendor terminals                                 |
| Transactions appear | Real-time as drivers swipe        | After the vendor's monthly usage report uploads (first week of the following month) |
| **Incidents** tab   | Useful — shows decline reasons    | Not relevant; you can skip it                                                       |

If you're not sure which model your account uses, ask your account team — most fleets are one or the other.

## Getting help

Two ways to reach support from inside the portal:

* **Chat widget** — the chat icon opens a short form that submits a support ticket. It's not a live chat — you'll get an email response, typically within about two business hours on business days.
* **Email** — `support@gorynse.com` for account, vehicle, and portal questions; `billing@gorynse.com` for invoice and payment questions.

## What to do next

<CardGroup cols={2}>
  <Card title="Read the dashboard" icon="chart-mixed" href="/rynse-web/dashboard">
    Understand the cards, charts, and tables on the home screen.
  </Card>

  <Card title="Add a vehicle" icon="car" href="/rynse-web/vehicles">
    Walk through adding a vehicle, assigning a card, and attaching memberships.
  </Card>
</CardGroup>