Your journey, from request to invoice
The five touchpoints you see and act on. Everything in between is handled by Rynse and the vendor.Submit request
Open Mobile Wash → Work Orders and create a request: facility, vehicles, services, date window, notes.
Scheduled
Nothing on your end — Rynse coordinates with the vendor and notifies you once a date is locked in.
On the schedule
Optional — check the Schedule view to confirm timing or share with a colleague.
Wash on-site
The vendor’s crew comes to your facility and washes the listed vehicles.
Work order complete
Pull the invoice from the completed work order to reconcile your costs.
Two ways a mobile wash happens
Most customers use a mix of both.You request a wash
You submit a request — facility, vehicles, services, date window — and Rynse matches it to a vendor.
A vendor visits on a recurring schedule
With a standing arrangement, the vendor comes on a set cadence (for example, every other Saturday). No request needed each time — the visit is already scheduled.
When it appears: completed mobile wash work orders usually show up within a few days of the wash — exact timing varies by vendor.When you’re billed: it depends on what you’ve set up with Rynse. A mobile wash is either billed right after it’s completed or rolled into your monthly invoice, based on your preference.
Where Mobile Wash lives in the portal
The Mobile Wash menu has two tabs:Schedule
Calendar of upcoming visits, active work orders, and completed washes. The fastest way to see when your next wash is and which facilities are covered.
Work Orders
The list of work orders for your organization, and where you create a new request.
/mobilewash/history showing only completed and cancelled work orders. It’s not in the tab navigation — use it for a clean archive when reconciling.
Work order labels you’ll see
Every work order has a status (the overall phase) and a state (the vendor’s current step). Status
State
What’s next
Requesting a wash
Step-by-step walkthrough of the request flow.
Tracking work orders
Using the Schedule, Work Orders, and History views to keep tabs on what’s coming and what shipped.
