This page is the lay of the land. The next two pages cover what you actually do day to day.
Your journey, from request to invoice
Here’s what a mobile wash looks like from your seat — the five touchpoints you actually see and act on. Everything between is handled by Rynse and the vendor.Submit request
Open Mobile Wash → Work Orders and create a request: facility, vehicles, services, date window, notes.What you’ll see: “Work order requested” confirmation.
Scheduled
Nothing on your end — Rynse coordinates with the vendor on your behalf.What you’ll see: “Your work order is scheduled for [date]” notification once a vendor and date are locked in.
On the schedule
Optional — check the Schedule view to confirm timing or share with a colleague.What you’ll see: the visit on the calendar, plus reminder and reschedule updates as the date approaches.
Wash on-site
The mobile wash vendor’s crew comes to your facility and washes the listed vehicles.What you’ll see: crew on-site on the scheduled date.
Two ways a mobile wash happens
There are two paths for getting a vehicle washed on-site. Most customers use a mix of both.You request a wash
You open Mobile Wash → Work Orders and submit a request — pick the facility, pick the vehicles, pick the services, pick a date window. Rynse matches the request to a vendor on the back end.
A vendor visits on a recurring schedule
For customers with a standing arrangement, the vendor comes to a facility on a set cadence (for example, every other Saturday). You don’t submit a request each time — the visit is already on the schedule.
Mobile Wash data is tied to the monthly invoice cycle, not real-time. Completed work orders and visits appear after your vendor’s monthly usage report is processed — typically in the first week of the following month.
Where Mobile Wash lives in the portal
The Mobile Wash menu has two tabs:Schedule
Calendar of upcoming visits and completed work orders. This is the fastest way to answer “when is my next wash?” and to see which facilities are covered.
Work Orders
The list of work orders for your organization — requested, active, completed, and cancelled. This is where you create a new request.
/mobilewash/history showing only completed and cancelled work orders. It’s not in the tab navigation; use it when you need a clean archive view for reconciliation.
Work order labels you’ll see
Every work order has a status and a state. They mean different things — the status is the overall phase the order is in, and the state is the more granular step the vendor is on. Status (the big-picture phase):| Label | What it means |
|---|---|
| Requested | You submitted the work order. Waiting for Rynse to match it to a vendor. |
| Active | The vendor has the work and it’s in motion. |
| Completed | All vehicles on the order were serviced. |
| Cancelled | The order was cancelled before completion. |
| Label | What it means |
|---|---|
| Pending | Vendor hasn’t confirmed yet. |
| Confirmed | Vendor has confirmed they’ll do the work. |
| In Progress | Crew is on-site or actively working the order. |
| Done | Vendor has marked the work finished; awaiting Rynse processing. |
| Rejected | Vendor declined the work. |
What’s next
Requesting a wash
Step-by-step walkthrough of the Request work order flow.
Tracking work orders
How to use the Schedule, Work Orders, and History views to keep tabs on what’s coming up and what shipped.