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Rynse Web is the management console for your fleet. This page walks you through your first session: signing in, picking the right organization, and orienting to the left-hand navigation.

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Sign in

1

Open the dashboard

Go to app.gorynse.com. The sign-in page is shared across all customers and partners.
2

Enter your credentials

Sign in with the email your fleet admin invited. First time? Check your inbox for an invitation email and follow the password-set link before signing in here.
3

Pick your organization or facility

The selector at the top of the left sidebar sets what every screen is scoped to.
  • If you belong to more than one organization, use it to switch between them.
  • If you’ve been given access to specific facilities, a small Organization / Facility toggle appears. Switch to Facility to pick a facility and scope the whole portal — vehicles, users, reports — to just that location. Switch back to Organization for the account-wide view.
Teammates who only have facility access skip the toggle entirely and land straight in their facility. Rynse Web remembers whichever view you used last.
Forgot your password? Use the Reset password link on the sign-in page. The reset email comes from no-reply@gorynse.com — check spam if it doesn’t appear within a minute.
Once your account is created, you must log in within 365 days before your profile is frozen. If you have trouble resetting your password, please email support@gorynse.com to request a manual password reset.

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What’s in the portal

The portal has two sides — pages you check and pages where you make changes.

Pages you check (reporting)

Dashboard, Fleet Wash Health, Visits, Incidents, Invoices. This is what your morning looks like — health, spend, and program adoption at a glance.

Pages where you change things (management)

Facilities, Vehicles, Users, Car Wash Locations, Purchase Orders, Mobile Wash. Most management actions you can do yourself; vehicle, card, and spend-policy changes go through your account team.
Here’s the actual sidebar layout you’ll see in the portal:
  • Dashboard — at-a-glance metrics, transactions broken out by category (Car Wash, Fuel / Gas, EV, Preventative Maintenance), and recent activity.
  • Fleet Wash Health — surface vehicles due for a wash and your most frequent washers.
  • Facilities — your departments, depots, or sub-locations.
  • Vehicles — your fleet roster, card assignments, and active memberships.
  • Users — the people on your team with portal access.
  • Car Wash Locations — the embedded map of the vendors enrolled in your program.
  • Purchase Orders — track spend against a budget or PO; works as a standalone monthly cap too.
When you switch to the Facility view (see Sign in above), this group is labeled Facility and narrows to the facility you picked.
  • Work Orders — the entry point for on-site washing. The page itself has two tabs: Schedule (calendar of upcoming visits and completed work orders) and Work Orders (list view for requesting and tracking).
These four items sit directly in the sidebar, not under a group:
  • Visits — every wash, fuel stop, and visit across your fleet.
  • Incidents — declined card swipes with reasons and recommended next steps (only meaningful for card customers).
  • Invoices — monthly invoices, balances, and budget tracking.
  • Settings — org preferences and per-user notification settings (including Incident alerts).
There are no per-page permission tiers. Teammates have either organization access (the whole account) or facility access (one or more specific facilities) — you set this per person on the Users page. Keep your user list tight either way.Spend Controls isn’t in the sidebar — it’s configured by your account team. The Spend Controls page documents the menu of rules you can request.

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Card customers vs. license-plate customers

How you’ll use the portal depends on how your vehicles get recognized at the wash. If you’re not sure which model your account uses, ask your account team — most fleets are one or the other.

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Getting help

Two ways to reach support from inside the portal:
  • Chat widget — the chat icon opens a short form that submits a support ticket. It’s not a live chat — you’ll get an email response, typically within about two business hours on business days.
  • Email — support@gorynse.com for account, vehicle, and portal questions; billing@gorynse.com for invoice and payment questions.

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What to do next

Read the dashboard

Understand the cards, charts, and tables on the home screen.

Add a vehicle

Walk through adding a vehicle, assigning a card, and attaching memberships.