Skip to main content
Rynse Web is the management console for your fleet. This page walks you through your first session: signing in, picking the right organization, and orienting to the left-hand navigation.

​
Sign in

1

Open the dashboard

Go to app.gorynse.com. The sign-in page is shared across all customers and partners.
2

Enter your credentials

Sign in with the email your fleet admin invited. First time? Check your inbox for an invitation email and follow the password-set link before signing in here.
3

Pick your organization

If you belong to more than one organization, an organization selector appears at the top of the left sidebar. Use it to switch between them — every screen in Rynse Web is scoped to the currently selected org.
Forgot your password? Use the Reset password link on the sign-in page. The reset email comes from no-reply@gorynse.com — check spam if it doesn’t appear within a minute.
Once your account is created, you must log in within 365 days before your profile is frozen. If you have trouble resetting your password, please email support@gorynse.com to request a manual password reset.

​
What’s in the portal

The portal has two sides — pages you check and pages where you make changes.

Pages you check (reporting)

Dashboard, Fleet Wash Health, Visits, Incidents, Invoices. This is what your morning looks like — health, spend, and program adoption at a glance.

Pages where you change things (management)

Facilities, Vehicles, Users, Car Wash Locations, Purchase Orders, Mobile Wash. Most management actions you can do yourself; vehicle, card, and spend-policy changes go through your account team.
Here’s the actual sidebar layout you’ll see in the portal:
  • Dashboard — at-a-glance metrics, transactions broken out by category (Car Wash, Fuel / Gas, EV, Preventative Maintenance), and recent activity.
  • Fleet Wash Health — surface vehicles due for a wash and your most frequent washers.
  • Facilities — your departments, depots, or sub-locations.
  • Vehicles — your fleet roster, card assignments, and active memberships.
  • Users — the people on your team with portal access.
  • Car Wash Locations — the embedded map of the vendors enrolled in your program.
  • Purchase Orders — track spend against a budget or PO; works as a standalone monthly cap too.
  • Work Orders — the entry point for on-site washing. The page itself has two tabs: Schedule (calendar of upcoming visits and completed work orders) and Work Orders (list view for requesting and tracking).
These four items sit directly in the sidebar, not under a group:
  • Visits — every wash, fuel stop, and visit across your fleet.
  • Incidents — declined card swipes with reasons and recommended next steps (only meaningful for card customers).
  • Invoices — monthly invoices, balances, and budget tracking.
  • Settings — org preferences and per-user notification settings (including Incident alerts).
Everyone you invite into your org has the same level of access — there are no per-page permission tiers. Keep your user list tight (see Users).Spend Controls isn’t in the sidebar — it’s configured by your account team. The Spend Controls page documents the menu of rules you can request.

​
Card customers vs. license-plate customers

How you’ll use the portal depends on how your vehicles get recognized at the wash. If you’re not sure which model your account uses, ask your account team — most fleets are one or the other.

​
Getting help

Two ways to reach support from inside the portal:
  • Chat widget — the chat icon opens a short form that submits a support ticket. It’s not a live chat — you’ll get an email response, typically within about two business hours on business days.
  • Email — support@gorynse.com for account, vehicle, and portal questions; billing@gorynse.com for invoice and payment questions.

​
What to do next

Read the dashboard

Understand the cards, charts, and tables on the home screen.

Add a vehicle

Walk through adding a vehicle, assigning a card, and attaching memberships.