Sign in
Open the dashboard
Go to app.v2.gorynse.com. The sign-in page is shared across all customers and partners.
Enter your credentials
Sign in with the email your fleet admin invited. First time? Check your inbox for an invitation email and follow the password-set link before signing in here.
What’s in the portal
The portal has two sides — pages you check and pages where you make changes.Pages you check (reporting)
Dashboard, Fleet Wash Health, Visits, Incidents, Invoices. This is what your morning looks like — health, spend, and program adoption at a glance.
Pages where you change things (management)
Facilities, Vehicles, Users, Car Wash Locations, Purchase Orders, Mobile Wash. Most management actions you can do yourself; vehicle, card, and spend-policy changes go through your CSM.
Reports (group)
Reports (group)
- Dashboard — at-a-glance metrics, transactions broken out by category (Car Wash, Fuel / Gas, EV, Preventative Maintenance), and recent activity.
- Fleet Wash Health — surface vehicles due for a wash and your most frequent washers.
Organization (group)
Organization (group)
- Facilities — your departments, depots, or sub-locations.
- Vehicles — your fleet roster, card assignments, and active memberships.
- Users — the people on your team with portal access.
- Car Wash Locations — the embedded map of the vendors enrolled in your program.
- Purchase Orders — track spend against a budget or PO; works as a standalone monthly cap too.
Mobile Wash (group)
Mobile Wash (group)
- Work Orders — the entry point for on-site washing. The page itself has two tabs: Schedule (calendar of upcoming visits and completed work orders) and Work Orders (list view for requesting and tracking).
Visits, Incidents, Invoices, Settings (top-level items)
Visits, Incidents, Invoices, Settings (top-level items)
These four items sit directly in the sidebar, not under a group:
- Visits — every wash, fuel stop, and visit across your fleet.
- Incidents — declined card swipes with reasons and recommended next steps (only meaningful for card customers).
- Invoices — monthly invoices, balances, and budget tracking.
- Settings — org preferences and per-user notification settings (including Incident alerts).
Everyone you invite into your org has the same level of access — there are no per-page permission tiers. Keep your user list tight (see Users).Spend Controls isn’t in the sidebar — it’s configured by your CSM. The Spend Controls page documents the menu of rules you can request.
Card customers vs. license-plate customers
How you’ll use the portal depends on how your vehicles get recognized at the wash.| Card customers | License-plate / membership customers | |
|---|---|---|
| Vehicles pay with | A physical Rynse card per vehicle | License plate recognition (LPR) at vendor terminals |
| Transactions appear | Real-time as drivers swipe | After the vendor’s monthly usage report uploads (first week of the following month) |
| Incidents tab | Useful — shows decline reasons | Not relevant; you can skip it |
Getting help
Two ways to reach the CS team from inside the portal:- Chat widget — the chat icon opens a short form that submits a support ticket. It’s not a live chat — you’ll get an email response, typically within about two business hours on business days.
- Email —
support@gorynse.comfor account, vehicle, and portal questions;billing@gorynse.comfor invoice and payment questions.
What to do next
Read the dashboard
Understand the cards, charts, and tables on the home screen.
Add a vehicle
Walk through adding a vehicle, assigning a card, and attaching memberships.