The request form does not ask you to pick a vendor. Rynse matches your request to the right vendor based on your facility and service area. If you have a preferred vendor relationship, that’s already wired into routing.
Before you start
- Vehicles are in your fleet and assigned to the right facility. Vehicle edits go through Rynse — email
support@gorynse.comwith the description, VIN, license plate, and external ID if anything needs to change. - You know which facility the crew should come to. One facility per work order — submit two work orders if you need washes at two locations.
Step-by-step
The form is a three-step stepper. Each step must be valid before Next lights up.Open the form
From Mobile Wash → Work Orders, click Request work order in the top-right of the page.
Location & vehicles
1. Pick a facility. Select from the dropdown. The facility’s address appears below the picker so you can confirm it.2. (Optional) Override the dispatch address. If the crew should go somewhere other than the address on file — a temporary staging location, a second gate entrance — click the address card to open the address editor. Start typing and select a result from the Google Places suggestions. The override applies to this work order only.3. Choose your request mode. Two options:
In vehicle mode: the vehicle list for the selected facility loads automatically. Use the search box to filter by make, model, plate, or asset ID. Click rows to select, or Select all to grab every vehicle.In count mode: enter the estimated number of vehicles (minimum 1). You don’t pick specific vehicles — the crew handles assignment on-site.
| Mode | When to use |
|---|---|
| Select specific vehicles | You know exactly which vehicles need washing. The crew works from your list. |
| Estimate vehicle count | You’re not sure which vehicles will be on-site, or you want the crew to wash whatever’s there up to a number. Enter the estimated count and the vendor brings enough supplies. |
Services
Choose what each vehicle (or the whole order, in count mode) needs. Services are displayed as cards — click a card to toggle it on or off.
At least one service must be selected before you can continue.In vehicle mode, services are set per vehicle. To apply the same services to a batch, check the vehicle rows you want to update and use Apply to selected. Use Apply to all to set services on every vehicle at once.In count mode, one set of services applies to the whole order.
| Service | What it covers |
|---|---|
| Exterior | Standard wash — body, wheels, windows |
| Interior | Vacuum and wipe-down |
| Trailer | Trailer washout |
| Biohazard | Biological waste cleanup with specialized handling |
| Custom | Any other service — describe it in the Notes field on the next step |
If you select Custom, the Notes field on the next step becomes required. You must describe what you need before you can submit.
Schedule & notes
- Earliest date / Latest date. Set the window the vendor can schedule within. Dates must be at least two days out — same-day and next-day requests are not supported. Wider windows are easier for vendors to accommodate; tight windows constrain scheduling.
- Notes. Anything the crew needs to know — gate codes, staging location, on-site contact, vehicles that need extra attention. If you selected Custom as a service, this field is required and you must describe the custom work.
- Review the Summary — services, date window, address, and vehicle count.
- Click Submit request.
Common questions
Can I include vehicles from multiple facilities in one work order?
Can I include vehicles from multiple facilities in one work order?
No — a work order is tied to one facility because the crew makes one trip to one address. To cover multiple facilities, submit one work order per facility.
Where do I pick the vendor?
Where do I pick the vendor?
You don’t — Rynse routes the request to the right vendor based on your facility and the vendor relationships on your account. If you need a different vendor or a new vendor relationship, contact your Rynse account team.
Can I request a wash for tomorrow?
Can I request a wash for tomorrow?
No — the earliest available date is two days from today. Same-day and next-day requests aren’t supported because vendors need lead time to schedule a crew.
What's the difference between Biohazard and Custom?
What's the difference between Biohazard and Custom?
Biohazard is a defined service type for biological waste cleanup — vendors know what equipment and handling it requires. Custom is a catch-all for anything else. When you select Custom, the Notes field becomes required so you can describe exactly what you need.
Can I set up a recurring wash?
Can I set up a recurring wash?
Not from the request form. Recurring on-site visits are arranged directly with Rynse and your vendor — those visits show up automatically on the Schedule view. Talk to your account team to set up a standing cadence.
Can I cancel after I submit?
Can I cancel after I submit?
While the work order is in Requested status, open Mobile Wash → Work Orders and click Delete on the row. Once it moves past Requested, deletion is no longer available — contact your Rynse account team and they’ll coordinate with the vendor.
When will I see pricing?
When will I see pricing?
Pricing isn’t shown in the request form. Completed work orders appear on your monthly invoice with line items per vehicle and service.
What’s next
Track your work orders
Once your request is in, this is how you watch it through to completion and see what else is on the schedule.
Fleet Wash Health
Pair Mobile Wash usage with the wash health view to see which vehicles need attention most.