Skip to main content
Reports → Fleet Wash Health answers two simple questions: which of my vehicles aren’t getting washed? and which ones are washing the most? It’s the page our CS team reaches for most often on customer check-ins, because it turns raw transaction data into a short list of vehicles you can actually do something about.
Fleet Wash Health Report dashboard
Quick overview (~30 seconds)
You’ll find three things stacked top to bottom:
  1. A wash utilization chart for the trend over time.
  2. A Vehicles Due for a Wash table — your neglected list.
  3. A Most Frequent Washers table — your power users.

​
The page-level filter

There is one filter at the top of the page:

Facility

Scopes the chart and both tables to vehicles assigned to a single facility. Defaults to All Facilities. Your selection is reflected in the URL — bookmark or share a link and the recipient lands on the same view.
Each section below has its own inline filter chips for time range or threshold — covered in context.

​
Wash utilization chart

A bar-and-line chart of how many unique vehicles washed each month, plus a utilization line (% of active vehicles washed) when you’re on pay-as-you-go. Use it to:
  • Confirm the program is healthy — a flat or growing bar trend means drivers are engaging with the benefit. “Trending in the right direction” is the phrase to look for.
  • Catch a regression — a sustained dip usually means a vendor closed, a depot moved, or there’s a card or membership issue blocking washes.
  • See the impact of a change — turn on a new vendor or add mobile wash and the line should step up.

​
View chips

Inline above the chart:
  • Last 365 Days (default) — the trailing twelve months.
  • One chip per prior year that has data — e.g. 2025, 2024. These appear automatically as your history accumulates.
Utilization % is unique vehicles washed in the period ÷ active vehicles with a card or membership. It only appears for pay-as-you-go customers; unlimited accounts see the bar chart on its own.

​
Vehicles Due for a Wash

The neglected list — every vehicle that hasn’t washed in at least the selected threshold. This is the table the CS team calls out as the killer report.

​
Threshold chips

Inline at the top of the table, color-coded so the urgency is visible at a glance:
ChipColorWhat it shows
30+ daysYellowDefault. Vehicles 30 or more days since their last wash.
60+ daysOrangeTightens to 60+ days.
90+ daysRedTightens to 90+ days.
NeverRedVehicles that have never been washed under your program.

​
Columns

ColumnWhat it shows
VehicleYear, make, model, and your internal name
External IDYour own asset number — same one on invoices
License PlatePlate + state
FacilityWhich facility the vehicle is assigned to
Last WashThe date of the most recent wash, or Never
StatusA colored chip showing how many days since the last wash (yellow / orange / red based on the threshold) or Never
Click any row to open the Vehicle Wash History drill-down — date, merchant, facility, service, and amount for every wash that vehicle has ever had. It’s the fastest way to confirm whether a “Never” is a card-distribution problem or a driver-engagement problem.
A vehicle showing Never usually means one of two things: the card never made it to the driver, or the driver doesn’t know the program exists. Both are worth following up on. The CS team’s framing: “You have X vehicles where we distributed cards and they’ve never washed. Review this list proactively — cards may be sitting on someone’s desk, or drivers may not know the program is available to them.”

​
Most Frequent Washers

The mirror image — vehicles ranked by visit count over the selected window. Useful for spotting power users and finding candidates to move from pay-as-you-go to an unlimited membership.

​
Window chips

Inline at the top of the table:
  • 30 Days
  • 90 Days (default)
  • Year
  • All Time

​
Columns

ColumnWhat it shows
VehicleYear, make, model, and your internal name
External IDYour own asset number
License PlatePlate + state
FacilityAssignment
WashesCount of washes in the selected window
Last WashDate of the most recent wash
Click any row to open the same Vehicle Wash History drill-down as the neglected table.
The unlimited-membership math. Break-even at most vendors is roughly two washes a month — anything at three or more pays for itself. If a vehicle is showing 3+ washes/month on the 30-day view at pay-as-you-go pricing, it’s a strong candidate to move to an unlimited account at the vendor it uses most. Reach out to your CSM if you want to run the numbers.

​
Drilling into a vehicle

Clicking a row in either table opens a Vehicle Wash History dialog with that vehicle’s complete wash record:
ColumnWhat it shows
DateWhen the wash was processed
MerchantVendor name
FacilityWhich of your facilities the vehicle is assigned to
ServiceSpecific service (e.g. Premium Exterior, Unlimited Fee)
AmountWhat it cost
Use it to answer questions like “is this driver going to the closest vendor or out of the way?”, “did our membership cover this, or did we pay per visit?”, or “when did the gaps actually start?”

​
Exporting

Every table on this page has an export button in its header. Each chip filter (30+, 60+, 90+, Never on the neglected side; 30 / 90 / Year / All Time on the frequent side) is a separate dataset — to get all four lists, switch the chip and export again. The CS team’s most common export workflows:
  • Circulate the Never list internally. Forward it to department heads or the captain so they can check whether cards reached drivers.
  • Send the 60+ list to ops. Use it as the basis for driver follow-ups before the gap stretches to 90+.
  • Brief leadership. Screenshot the wash utilization chart and pair it with the frequent washers list to show the program is being used.

​
Common workflows

Set Facility to All Facilities. On the Vehicles Due for a Wash table, click 60+ days — anything in that list is worth following up on with a driver or dispatcher this week.
If your department has standards for how often vehicles should be washed, this page is the enforcement tool. Set the neglect threshold to your tolerance (often 30+), export, and share with the relevant supervisors. The CS framing: “It’s a way to be more proactive.”
Keep the chart on Last 365 Days and screenshot it. A flat-or-up bar trend is the easiest visual proof that drivers are engaging with the benefit.
Set Facility to the depot in question. The chart and both tables narrow to vehicles parked there. Bookmark the URL so you can come back to the same view next week.
Open Most Frequent Washers, set the chip to 30 Days. Any vehicle with three or more washes in the last 30 days is paying more on pay-as-you-go than it would on an unlimited plan. Export the list and send it to your CSM to set up unlimited accounts for those specific vehicles.
Click the row to open Vehicle Wash History. If it’s truly empty, the cause is almost always (1) the card never made it to the driver, or (2) the driver doesn’t know the program exists. Confirm with the assigned facility before pinging the driver directly.

​
What’s next

Dashboard

Spend totals and utilization across the whole program.

Vehicles

Confirm card status, membership enrollment, and facility assignment for any vehicle from the neglected list.