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Settings is where you manage the email notifications Rynse sends to your inbox. Open it from the menu at app.v2.gorynse.com/settings. Everything on this page is optional. Turn on as many or as few notifications as fit your role — fleet managers tracking card events tend to enable more, finance and admin users often leave them off.
Notifications are per-profile. Each user on your account chooses their own preferences. If you enable Incident for yourself, your colleagues still need to come to their own Settings page and enable it on their profile. This trips people up — if a teammate says they aren’t getting an email you assumed they would, this is usually why.

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Email Notifications

All preferences are simple on/off checkboxes. Tick the ones you want, then click Save Settings at the bottom.

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Fleet and card notifications

These notifications are about your Rynse cards and the transactions on them. If you’re a card customer, we strongly recommend turning at least Incident on.

Card Status Change

Sent any time the status of one of your cards changes — activated, deactivated, frozen, or closed. Useful if you want a paper trail every time a card moves between states.

Card Order

Sent when a card order is shipped and again when it’s delivered. Helpful during onboarding or when you’re rolling cards out to new vehicles or drivers.

Incident

Sent any time a card transaction is declined — wrong MCC, spend-cap hit, schedule violation, or a merchant restriction. This is the one most card customers want on.
Turn Incident on if you have cards. Without it, you find out about declines either when a driver tells you or on your next check-in with our CS team. With it on, you get an email the moment a decline happens, so you can chase the driver or adjust the policy right away. The same notifications flow to our team too — we keep an eye out — but it’s good for you to have direct visibility.

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Mobile wash notifications

These options only appear if your organization has mobile wash service enabled. If you don’t see them, you’re not signed up for mobile wash and can ignore this section.

Wash Complete

Sent when a mobile wash session finishes. Confirmation that the work happened.

Work Order Updates

Sent when the status of a mobile wash work order changes — for example, Scheduled to In Progress, or In Progress to Completed.

Service Reminder

Periodic reminder emails about upcoming or recurring mobile wash service.

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Saving your changes

Click Save Settings at the bottom of the page. You’ll see a green confirmation banner once the update goes through. Changes apply immediately — the next event that fires (a decline, a status change, a completed wash) will email you based on your new preferences.
Saving only affects your profile. To roll a preference out across the team, ask each user to log in and enable it themselves. There is no admin-level “enable for everyone” toggle.

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Who typically enables what

At minimum, turn on Incident. Many fleet managers also enable Card Status Change and Card Order during onboarding, then leave them on as a paper trail.
There are no cards in your program, so the top three notifications won’t fire for you. Most LPR-only customers leave Settings empty.
None of these notifications are relevant — usage just shows up on your monthly invoice. You can safely skip this page.
Enable Work Order Updates if you want to track the lifecycle of each job. Wash Complete is the quieter option — just the “done” confirmation. Service Reminder is useful if you’re coordinating drivers to park in specific yards on specific days.
Notifications on this page are operational, not financial. Most finance users leave them off and rely on the Invoices page plus the monthly email from billing.

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What’s next

Incidents

The page where every declined transaction is logged. Pair it with the Incident email notification for full coverage.

User Accounts

Add teammates to the portal so they can manage their own notification preferences.