Visits is not real-time. Wash and fuel vendors report usage at the end of each month. The Rynse billing team processes those reports and uploads the visits in the first week of the following month. So you’ll see April’s transactions populate in the first week of May, not as drivers swipe.
What you’ll see at the top
When the page loads, the header shows the page title and — if any transactions are still in flight — a yellow Pending badge with a count next to it.Date range filter
The two date pickers in the top right control what’s in the table. They default to the current calendar month (first of the month through today), but you can set any range — a single day, a quarter, a full year, or anything in between. The selected range is reflected in the URL, so you can bookmark a useful view or share it with a colleague.Transaction history follows the vehicle, not the card. If a card was closed and reissued, every wash and fuel stop still rolls up against the vehicle — so a vehicle’s complete history is intact even after a card swap.
Multi-month windows are fully supported. This is the same filter customers use to pull a full quarter for a board report, or a year-to-date view at renewal time.
What each column means
The table shows one row per transaction, sorted most recent first.| Column | What it means |
|---|---|
| Status | Blank when a transaction has cleared. A yellow Pending chip means the vendor hasn’t posted the final batch yet. Other states (Declined, Fraud, Duplicate) can also appear here in rare cases. |
| Transaction Date | Date and time the event happened. |
| Merchant | The vendor that processed the visit. Click the merchant name to open the Transaction Details dialog. |
| Facility | Which of your facilities this vehicle is assigned to — useful when you cost-allocate by department or division. |
| Description | The vehicle’s year / make / model. |
| Type | An icon for the kind of visit: car wash, fuel gas, fuel EV, preventative maintenance, or mobile wash. Hover the icon for the label. |
| VIN | The vehicle identification number. |
| License Plate | The plate used at LPR (license plate recognition) locations. |
| Last 4 | Last four digits of the Rynse card, when the visit was paid by card. Membership and mobile wash rows leave this blank. |
| Name on Card | The name embossed on the card. Many fleets use this field as a free-text department or account code, so it’s a handy way to slice activity. |
| External ID | Your own asset number for the vehicle, so you can reconcile to your internal records. |
| Service | The specific service the driver got (for example, “Premium Exterior”, “Basic Full Service”, or “Unlimited Fee”). |
| Amount | The dollar amount for that line. |
Pending transactions
The single most common question on this page is: “Why does this row say PENDING?” The answer is almost always the same: the vendor hasn’t posted the final batch for that transaction yet. The visit happened, but the vendor’s system is still settling. Pending rows update to a normal (cleared) status automatically — typically within 24 hours.Clicking into a transaction
Click a Merchant name in any row to open the Transaction Details dialog. The dialog has tabs across the top showing the lifecycle of the transaction — when it was authorized, if it was reversed, when it cleared, whether it was refunded, or whether it was declined. Only the tabs that apply to that specific transaction are active. Underneath the lifecycle tabs you’ll see:- Transaction detail — the merchant, amount, and timing for that event.
- Vehicle detail — the vehicle the card is tied to, including the same external ID, VIN, and plate you see in the table.
- Recent activity at the same card — a short timeline of nearby transactions on the same card, so you can see the visit in context (was this a one-off, or part of a pattern?).
Unlimited memberships appear as one row per month
If you have vehicles enrolled in an Unlimited membership at a wash vendor, those visits show up differently from pay-as-you-go transactions. Instead of a row for each wash (an Unlimited member can wash daily without changing what you pay), the ledger shows one aggregated row per month with:- Merchant: “Unlimited”
- Description: the count of vehicles on Unlimited that month (e.g. “12 Car(s)”)
- Service: “Unlimited Wash”
- Amount: the total monthly Unlimited membership fee for those vehicles
- Facility: “All”
This is by design — your monthly Unlimited fee is what you actually pay, regardless of wash count. The fee shows once per month and matches the line on your invoice.
Exporting to CSV
Above the table you’ll find a toolbar with an Export button. Choose Download as CSV and you’ll get a file containing every row currently in view — same date range, same filters, every column.This is the same supplemental document your billing team gets each month. Rynse emails the CSV with your monthly invoice; this button lets you re-pull it any time, for any period, without waiting on us.
Send detail to leadership
Commissioners, directors, or board members who want line-by-line backup for what they’re being invoiced. Export the period they care about and forward the CSV.
Reconcile to your accounting system
Pull a full month or quarter and match it against what posted in your ERP or accounting tool.
Year-end reporting
Set the date range to the full fiscal year and export — that’s your usage data, with vendor, vehicle, and service detail attached.
Investigate a driver question
A driver swears they only washed twice last month and the invoice shows five. Filter to that month, sort by the vehicle, and you have the answer.
Multi-organization customers
If you manage more than one Rynse organization — for example, separate orgs for different funds, departments, or operating units — use the organization switcher in the upper left to flip between them. Each org has its own visits ledger, so the switcher is how you pull a per-org usage history.Frequently asked questions
Why is the page blank when I just signed up?
Why is the page blank when I just signed up?
Brand-new accounts won’t see any rows until the first vendor usage report uploads — typically the first week of the month following your go-live. As soon as visits start appearing in the ledger, drivers are using the program.
Why doesn't today's wash appear yet?
Why doesn't today's wash appear yet?
Visits aren’t real-time. Wash and fuel vendors send their reports at the end of each month; Rynse processes and uploads them in the first week of the following month. Mobile wash visits follow the same monthly cycle.
A transaction has been Pending for more than a few days. What do I do?
A transaction has been Pending for more than a few days. What do I do?
Email support@gorynse.com with the transaction date, merchant, and vehicle. Most pending rows resolve within 24 hours, but if one is stuck we’ll chase the vendor on your behalf.
Why is there a row labeled 'Unlimited' that doesn't match a specific date?
Why is there a row labeled 'Unlimited' that doesn't match a specific date?
That’s your monthly Unlimited membership aggregate — one row per month covering all your Unlimited-enrolled vehicles. The amount equals your Unlimited fee for that month, not a per-visit charge.
Can I get the CSV without logging in?
Can I get the CSV without logging in?
The same file is emailed alongside your monthly invoice. If you need an ad-hoc export, the Export → Download as CSV option on this page produces it for any date range you choose.
A row shows the wrong vehicle or external ID. How do I fix it?
A row shows the wrong vehicle or external ID. How do I fix it?
Email support@gorynse.com with the transaction date, merchant, and what’s wrong. Most cases come down to a card that was reassigned mid-period — we’ll confirm and correct the record on our side.