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The Visits page at app.gorynse.com is the line-by-line ledger of every transaction in your Rynse program — washes, fuel, maintenance, and mobile wash. Use it to reconcile against your monthly invoice, pull usage for any date range, or export a clean CSV.

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When transactions appear

How soon a transaction shows up depends on how it was paid for.
  • Card payments are real-time. Anything paid with a Rynse card — washes, fuel, maintenance — appears as it happens. It may show briefly as Pending until the vendor settles it.
  • Membership (Unlimited) washes vary by vendor. Some vendors send these to Rynse in real time; others report them at the end of the month, so those washes can appear in the first week of the following month.
  • Mobile wash usually appears within a few days of the wash being completed. Exact timing varies by vendor.

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Filtering by date

The two date pickers in the top right control the table. They default to the current month, but you can set any range — a day, a quarter, a full year. The range is saved in the URL, so you can bookmark or share a view. A yellow Pending label near the top shows how many transactions are still in flight. See Pending transactions below.
History follows the vehicle, not the card. If a card is closed and reissued, every wash and fuel stop still rolls up under the vehicle — so its full history stays intact after a card swap.

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Reading the table

Each row is one transaction, most recent first — the vehicle, vendor, service, and amount, plus the card’s last four when paid by card. Click a Merchant name to open the full transaction details. A Total Amount line below the table sums everything in the current range.

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Pending transactions

A Pending row means a card payment hasn’t fully settled yet — the visit happened, but the vendor’s system is still finishing it. Pending rows clear automatically, usually within 24 hours. In rare cases a row may show Declined, Fraud, or Duplicate instead.
You don’t need to do anything. Don’t dispute it or email support — just give it a day. Only flag a row that sits in Pending for several days.

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Clicking into a transaction

Click a Merchant name to open transaction details. Tabs across the top show the transaction’s lifecycle — authorized, reversed, cleared, refunded, or declined — with only the applicable tabs active. Below them you’ll see the merchant, amount, and timing; the vehicle’s external ID, VIN, and plate; and a short timeline of recent activity on the same card for context.
This is the place to investigate a single line item — a declined swipe, a refund, or a charge a driver doesn’t recognize.

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Unlimited memberships

Vehicles on an Unlimited wash membership don’t get a row per wash. Instead, the ledger shows one row per month:
  • Merchant: “Unlimited”
  • Description: the count of enrolled vehicles (e.g. “12 Car(s)”)
  • Service: “Unlimited Wash”
  • Amount: the total monthly membership fee
  • Facility: “All”
This matches the line on your invoice — your monthly Unlimited fee is what you pay, regardless of how often vehicles wash.

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Exporting to CSV

Use the Export button above the table and choose Download as CSV. You’ll get every row currently in view — same date range, same columns.
This is the same supplemental file Rynse emails with your monthly invoice. The button lets you re-pull it any time, for any period.
Common reasons fleet managers export:

Send detail to leadership

Export the period a director or board wants line-by-line backup for, and forward the CSV.

Reconcile to your accounting system

Pull a month or quarter and match it against what posted in your accounting tool.

Year-end reporting

Set the range to your full fiscal year and export — usage data with vendor, vehicle, and service detail.

Investigate a driver question

Filter to the month, sort by vehicle, and you have the answer.

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Multi-organization customers

If you manage more than one Rynse organization, use the organization switcher in the upper left to flip between them. Each org has its own ledger.
Switch first, then set the date range — the date filter carries over, so you can pull the same month across each org quickly.

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Frequently asked questions

It should appear right away — it may just show as Pending until the vendor settles it, usually within 24 hours.
Membership washes depend on the vendor. Some report to Rynse in real time; others send them at the end of the month, so the wash may not appear until the first week of the following month.
Rows appear once your drivers start using Rynse. Card payments show right away; membership and mobile wash may take until the vendor’s first report.
Email support@gorynse.com with the transaction date, merchant, and vehicle. Most clear within 24 hours, but we’ll chase the vendor if one is stuck.
That’s your monthly Unlimited membership aggregate — one row per month covering all enrolled vehicles. The amount equals your monthly fee, not a per-visit charge.
Email support@gorynse.com with the transaction date, merchant, and what’s wrong. Usually it’s a card reassigned mid-period — we’ll confirm and correct it.