Your invoices are emailed to you every month. This page is the backup. Use it any time the email gets caught in a filter, you want to revisit an older invoice, or you need to reconcile against a PO.
Didn’t get your invoice email?
This is the single most common invoice question we get — and almost always, the fix is the same: your IT firewall is blocking the sender. Rynse invoices are generated through Zoho Books, so they’re sent from an automated address atmessage.service.sender.zohobooks.com rather than from a @gorynse.com address. Many corporate firewalls let general Rynse emails through but quietly block the Zoho sender.
Ask your IT team to whitelist both senders
Have IT add allow-list entries for:
@gorynse.com— for general Rynse communicationmessage.service.sender.zohobooks.com— for invoice delivery
@gorynse.com is the usual partial fix that still leaves invoices blocked.In the meantime, download from this tab
Every invoice is always downloadable here — click the invoice number to open the PDF. Use this as your backup until IT confirms the whitelist is in place.
Or ask billing to resend manually
Email billing@gorynse.com and our billing team can resend the invoice manually from a
@gorynse.com address, which usually clears the firewall.The invoices table
Each row is one monthly invoice. From left to right:| Column | What it means |
|---|---|
| Invoice | The invoice number. Click it to open the full PDF in a new tab. |
| Directed To | The customer name the invoice is made out to (your organization, or the specific entity within it). |
| Status | A color-coded badge — see below. |
| Due Date | The date payment is due. |
| Emailed To | The email address the invoice was sent to when generated. |
| Total | The invoice total in dollars. |
| Balance | What’s still outstanding. A balance of $0.00 means it’s paid. |
Status badges
Paid
Green. The invoice has been fully reconciled — nothing owed.
Overdue
Red. There’s still a balance and the due date has passed. Pay as soon as possible.
Due in X days
Gold. There’s an outstanding balance, but you still have time — the count tells you exactly how long.
The same statuses appear as banners on your Dashboard so you don’t have to come here to check. If anything is outstanding, you’ll see a warning at the top of the dashboard with a link straight to this page.
Paying an invoice
Every invoice PDF includes two ways to pay:- Pay by card — each PDF has a payment link near the top that opens a secure checkout. Pay by debit or credit card in a couple of clicks.
- Pay by ACH — bank transfer information (routing and account numbers) is printed at the bottom of every invoice. Use this if your AP process runs through ACH or wire.
Tracking spend against a budget or PO
If your organization has set up a Purchase Order or budget under Organization → Purchase Orders, you’ll see a Budget Tracking card at the top of the Invoices page. It updates as new invoices and transactions roll in, so you always know how much of your budget is left.You don’t need a formal PO to use this — it works just as well as a standalone monthly or quarterly spend cap. Set any period that matches how you budget internally.
What the card shows
- Period — the start and end of the budget you’re viewing.
- Outstanding Balance — how much has been spent (invoiced) against this budget so far.
- Budget Remaining — what’s left before you hit the limit.
- Budget Utilization — the percentage used, with a live progress bar.
- Remaining Term — how many days are left in the budget period.
- PDF link — if a PO was uploaded when the budget was set up, the file is one click away here.
Switching budgets and facilities
If you have more than one active PO/budget, the dropdown on the right of the card lets you switch between them. Each one tracks against its own period and limit. There’s also a Facility filter — pick a single facility to see only that location’s spend tally up against the budget. Useful for departments that allocate a slice of the budget per site.The 80% alert
Setting up a budget
Head to Organization → Purchase Orders to create one. You’ll set:- A Budget Name (e.g.,
FY-2024-2025, orQ3 Wash Spend) - A PO Number if you have one (optional)
- A Budget Limit in dollars
- A Start and End month/year for the period
- An optional PDF upload of the PO itself
Pulling supporting detail
Each monthly invoice is accompanied by a transaction-level breakdown — every wash, fuel charge, mobile wash, or membership event that rolled up into the invoice total.- The full breakdown is emailed alongside the invoice every month as a supplemental CSV.
- You can also re-pull it any time from the Visits page — set the date range to the invoice’s billing period and click Export CSV.
Common questions
I never got the email — where is it?
I never got the email — where is it?
Almost always a firewall issue. Have IT whitelist both
@gorynse.com and message.service.sender.zohobooks.com. Until then, download the PDF directly from this page, or ask billing@gorynse.com to resend manually.Can I pay an invoice with a credit card?
Can I pay an invoice with a credit card?
Yes — every invoice PDF includes a payment link for card payment. ACH transfer details are also printed on every invoice if you’d rather pay by bank transfer.
Why does my invoice still say Overdue after I paid?
Why does my invoice still say Overdue after I paid?
Payment reconciliation can take a couple of business days after the payment posts on our end. If it’s been longer than that, email billing@gorynse.com with the invoice number and we’ll confirm.
Can I get the line-item detail behind an invoice?
Can I get the line-item detail behind an invoice?
Yes — the supporting CSV is emailed with each invoice and is always available on the Visits page. Filter to the invoice’s date range and click Export CSV.
How does the budget tracker handle multiple facilities?
How does the budget tracker handle multiple facilities?
Out of the box, the budget tracks total spend across the whole organization. If you want to see how a single facility is drawing against the budget, use the Facility dropdown on the Budget Tracking card.
Do I need a PO to use the budget tracker?
Do I need a PO to use the budget tracker?
No. You can set a budget with no PO attached — it works just as well as a simple monthly or quarterly spend cap, with the same 80% email alert.